Once you place the order, we will immediately prepare the product and then ship out. So we are sorry that we don't accept the cancellation and changing. Please double checkproduct, quantity and the shipping information before you check out. Once you place the order, means you agree the regulation, and you will be responsible any occurs fee on cancellation and changing. Thank you.
Product
We are sorry that we don’t accept any returning reason except the damage situation. If you have any product's questions (spec, max load, cat wall designing etc.) please email to us: info@myzoo.design we are willing to help you. Thank you.
*Brick and Concrete: Use the attached hardware
*Concrete Drywall with Steel Studs: Minimum Thickness of Wall Requirement: 3/8 in Length of Anchor and Screw Requirement: 1 1/2 in *No need to use the anchor before the screw *Suggest use " Titebond" in the hole which you are going to put the screw in.
*Wood drywall with Wood Studs Minimum Thickness of Wall Requirement: 3/8 in Length of Anchor and Screw Requirement: 1 1/2 in *The quantity which you can mount on the wall is depended on 1. the thickness of wall 2. the quantity of wood studs in the drywall If you are not sure how much weight for your wall could hold, please consult with the local specialist first.
*Calcium silicate/ Plaster wall: We don't suggest that the wall in this material mounts the products. Please consult with the local specialist and strenthen the wall first.
*Others: Because it's hard to examine the wall through words and pictures, Please consult with the local specialist first.
*Our products are all made in wood which are heavy. For your cat's safety, Please make sure your wall is strong enough to mount and to hold the product's weight and the cat's jumping weight ! If there any uncertainty, PLEASE DO CONSULT WITH THE LOCAL SPECIALIST BEFORE YOU PURCHASE IT ! Note: Once the order confirmed, we will take as you've read the rules. And we will not responsible for the dropping situation and returning which might occur due to not understanding the rules.
There are a instruction manual in every package of product which need to installation. If you still need any assist, please move to the Assembly Instruction page.
yes we could. Please buy the "layout service" which would be refunded after your place the order for the cat wall. To know more about the layout service, please visit the page.
Although we have the high stander on our package, there might happened the damaged /broken situation on product under the transportation. When its happened, please kindly report to us via email with attached pictures. Email to: info@myzoo.design
If you are neither in US, EU nor JP. You may also visit Amazon JP store and choose the global shipping service. *We are sorry that if the country is not in the Amazon Global shipping service area, then we will not able to ship to the place. Thanks for the supporting.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use UPS.
Collaboration
We are welcome to collaborate with Influencer / Youtuber / Blogger.
To get the further detail about collaboration, please email to us
